Privacy policy

1、 Collection and use of personal information

When you use the NAIJA SHOP system services, we may ask you to provide personal information. NAIJA SHOP will use this information in accordance with this Privacy Policy. You are not required to provide the personal information we request, but in many cases, if you choose not to, we will be unable to provide you with our products or services or respond to any questions you may have.

NAIJA SHOP some examples of the types of personal information NAIJA SHOP MARKET HUB may collect and how we use such information:

2、 What personal information do we collect

When you create an account, buy products, download software updates and contact us, we may collect various information, including your name, mailing address, telephone number, e-mail address, contact information and preferences.

When you use NAIJA SHOP to purchase goods or gift cards, NAIJA SHOP may collect information related to the above persons provided by you, such as name, mailing address, e-mail address and telephone number. NAIJA SHOP will use this information to meet your requirements, provide relevant products or services, or achieve anti fraud purposes.

In some jurisdictions, for the purpose of complying with the law, we may require users to provide identification issued by the government, but only in a few cases, such as customs declaration.

4、 How do we use your personal information

We will inform you of the latest product release, software update and activity forecast in time. If you don't want to be on our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (such as email address or mobile phone number) to verify and determine the user's identity.

We may use personal information to send important notices, such as order information about purchases. Since this information is very important for your communication with the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as audit, data analysis and research to improve NAIJA SHOP's products, services and communication with customers.

5、 Collection and use of non personal information

We will also collect and use data that cannot be directly linked to any particular individual by itself. We may collect, use, transfer and disclose non personal information for any purpose. Below are some examples of non personal information we may collect and how we use it.

We will collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location and time zone when users use the product, so that we can better understand customers' behavior and improve our products, services and advertising.

We collect information about our customers' activities on our website. We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products and services customers are most interested in. For the purposes of this privacy policy, aggregated data is considered non personal information.

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results of our service delivery and make it more relevant. Such information usually does not involve your IP address, except for the following few cases: we need to ensure the quality of services provided through the Internet.

6、 Cookies and other technologies

NAIJA SHOP or email and advertising may use cookies and other technologies, such as pixel tags and website beacons. These technologies help us better understand user behavior, tell us what parts of our website people visit, measure and improve the effectiveness of advertising and web search. We treat information collected through cookies and other technologies as non personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identification marks as personal information, we also treat such identification marks as personal information. Similarly, for the purpose of this privacy policy, in the case of combining non personal information with personal information, we treat the combined information as personal information.

Like most Internet services, we automatically collect certain information and store it in log files. Such information includes IP address, browser type and language, operating system, date \/ time stamp, etc.

We use this information to understand and analyze trends, manage the website, understand user behavior on the webs verify the information to avoid financial loss. (II) Fee Coverage

Basic Fees: Users must pay the product's listed price and the agreed-upon shipping fee (as indicated on the order checkout page). For cross-border products not marked "Tax Included," users are also responsible for import duties, VAT, and other taxes. (Taxes are assessed by customs based on the product category and value. The platform will provide an estimated tax estimate before placing an order.)

Additional Fees: Users are responsible for any return shipping fees, storage fees, demurrage fees, and other charges incurred due to user errors (e.g., product refusal, incorrect delivery address requiring re-delivery). Additional fees incurred due to the merchant's or platform's fault (e.g., duplicate debits or erroneous charges) will be refunded within three business days after verification by the platform.

IV. After-Sales and Rights Protection Rules

(I) Return and Exchange Requirements

Domestic Products: Within 7 days of receipt, unused products that are not resaleable (intact packaging and complete tags) can be returned or exchanged without reason. If the product has quality issues (such as damage or malfunction), returns or exchanges can be requested within 15 days of receipt, with shipping costs borne by the merchant.

Cross-border Products: Due to high customs clearance and shipping costs, returns or exchanges without reason must be requested within 3 days of receipt, and the user is responsible for round-trip shipping and customs duties. Returns or exchanges due to quality issues must be requested within 7 days of receipt, requiring photo or video evidence of the product issue. Upon platform approval, the merchant will cover the return shipping and re-clearance costs.

Circumstances where returns or exchanges are not permitted: Customized products, fresh and perishable goods (such as fresh food), personal care products (such as opened cosmetics), and intimate apparel are not eligible for returns or exchanges unless there are quality issues. Please refer to the "After-Sales Information" on the product details page for details. (II) Rights Protection Process and Guarantees

Application Initiation: Users must submit a claim through the platform's "My Orders" page, describing the issue and uploading relevant evidence (such as photos and inspection reports). Merchants must respond to the claim within 48 hours; failure to respond will result in the platform automatically intervening.

Dispute Mediation: If the merchant and user cannot reach an agreement, the user may file a claim with the platform. The platform will investigate the order history, shipping information, communication records, and issue a mediation plan within 5 business days. If the merchant refuses to implement the plan, the platform reserves the right to deduct the corresponding amount from the merchant's security deposit as compensation and impose penalties on the merchant for violations.

After-Sales Timeframe: Returns and exchanges must be shipped within 7 days of the application being approved. The merchant must complete inspection and refund processing within 3 business days of receiving the returned product. Failure to process the returned product within this timeframe will automatically trigger the refund process.

V. User Behavior Restrictions

Prohibited Violations: Users are prohibited from posting false reviews, engaging in fraudulent order manipulation, inflating sales figures, defaming merchants or other users, or disseminating illegal content (such as pornography, violence, or advertisements for prohibited items). Violators will be subject to content deletion, account function restrictions, or account suspension, depending on the severity of the offense. Serious violations will be referred to relevant authorities for handling.

Compliance Requirements: Users must comply with the laws and regulations of the country where the platform is located and the countries where the products are sold. Users must not use the platform to purchase or sell prohibited items (such as controlled knives, flammable and explosive items), infringing goods, etc. The platform will be liable for any losses incurred as a result of user violations.

VI. Effectiveness of Terms and Dispute Resolution

Term Updates: The platform reserves the right to amend these Terms based on changes in laws and regulations or business adjustments. Users will be notified of any such amendments through platform announcements, pop-up notifications, and other means. Continued use of the platform services constitutes acceptance of the amended terms. Users who disagree with the amendments must immediately cease using the services. Dispute Resolution: Disputes between users and the platform or merchants will be resolved primarily through negotiation. If negotiation fails, users may file a lawsuit in a competent court in the platform's location (Shanghai, China) or apply for arbitration with the Shanghai International Economic and Trade Arbitration Commission (cross-border users may choose to apply the relevant laws and arbitration rules of the country in which the goods are sold).

Effective Date: These Terms of Use shall take effect from the date of publication, and the previous relevant User Rules shall be superseded. If users have used the platform services before these Terms take effect, they must confirm their agreement to these Terms within 30 days; otherwise, the platform reserves the right to restrict their use of the services.